Account Administration: Two-factor Authentication

Account Administrators are required to enable two-factor authentication to be able to log into their administrator account. If you have received an email from Customer Support, this will automatically take you through this process; otherwise, please follow the below steps: 

1. Log in to your administrator profile account.
2. Click your name on the upper right corner to access your profile page.
   The Verify Pin popup displays.
3. Do one of the following:
   • Click Send the Verification Code to receive the code through SMS to the mobile phone number registered to your Person identity.
     
     NOTE: If there is no mobile phone number registered to your Person identity, you need to first enter it on the displayed field before clicking Send the Verification Code.
     
     
     
     
   • Select More Options and click Receive a verification code through email.

     Click Send the Verification Code and retrieve the verification code sent to the email address on your user account.
     
     

     
     
     

   • Select More Options and click Generate a verification code with the Authenticator App, such as Google Authenticator or Authy.Scan the barcode that displays to retrieve the verification code.
     
     

   NOTE: For security purposes, the verification options presented are for previously verified communication methods.
4. Enter the verification code within 30 seconds.
5. Your administration rights are authenticated.